Shipping policy

Shipping Policy

At T Culture Fragrances, we aim to make the delivery process as simple and reliable as possible. This Shipping Policy explains how orders are prepared, dispatched and delivered.

1. Shipping Within South Africa

We deliver perfume orders throughout South Africa using established courier and collection networks.

Our delivery partners may include:

  • The Courier Guy
  • RAM Hand-to-Hand Couriers
  • Fastway Couriers
  • SkuNet Couriers
  • PUDO Lockers
  • PEP / PAXI

Courier availability may vary depending on the delivery address and the service selected.

2. Processing Times

Orders are generally processed within 3–5 business days before being handed over to the relevant delivery service.

Processing time refers to the time required to prepare and package your order and does not include the delivery period.

For detailed information about processing and estimated delivery times, please visit our Processing & Shipping Times page on the website.

3. Delivery Times

Once your order has been dispatched, delivery generally takes approximately 1–5 business days.

Delivery times are estimates and may vary depending on:

  • Your delivery location
  • Courier schedules
  • Public holidays
  • Peak shopping periods
  • Weather or other unforeseen circumstances
  • Circumstances outside our control

A delivery estimate does not constitute a guaranteed delivery date.

4. Tracking Your Order

Once your order has been dispatched, we will provide your tracking details via email and/or WhatsApp.

Please use the tracking information provided to monitor the progress of your delivery.

If you have not received your tracking information after your order has been dispatched, please contact us through the Contact Us page on our website.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Please carefully check your:

  • Full name
  • Contact number
  • Street address
  • Suburb
  • City
  • Postal code

Incorrect or incomplete information may result in delivery delays, additional charges or the parcel being returned to the sender.

Any additional costs resulting from incorrect delivery information may be the responsibility of the customer, where applicable.

6. High-Risk and Surcharge Areas

Certain delivery addresses may be classified by the courier as high-risk or surcharge areas.

If your address falls within such an area, we will contact you before dispatch.

You may be required to:

  • Provide an alternative delivery address, or
  • Pay the additional surcharge quoted by the courier.

The order will be dispatched once the necessary arrangements have been confirmed.

7. Namibia & Botswana

We offer delivery services to Namibia and Botswana.

International deliveries may take longer than domestic South African deliveries due to customs clearance and local delivery procedures.

Customers are responsible for any customs duties, taxes, import fees or other charges that may apply to their shipment, where applicable.

Namibia Deliveries

Namibia shipments are delivered as far as Windhoek. Customers are responsible for making arrangements to collect their order from Windhoek.

Customs clearance times may affect the overall delivery period.

8. Delivery Delays

Although we work with established delivery partners, some delays may occur that are outside of our control.

These may include:

  • Courier delays
  • Public holidays
  • High-volume periods
  • Severe weather
  • Customs delays
  • Incorrect or incomplete delivery information
  • Other unforeseen circumstances

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you via email and/or WhatsApp.

9. Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you have not received it, please contact us as soon as possible.

We will work with the relevant courier to investigate the delivery.

Customers should ensure that someone is available to receive the parcel or that the delivery location provided is secure.

10. Collection Options

T Culture Fragrances is an online store, and orders are normally delivered to the customer's chosen address.

Public-area collection points in or around Boksburg, Gauteng may be available by prior arrangement.

For information about available collection options, please contact us via WhatsApp:

+27 60 505 0650

11. Cash on Delivery

T Culture Fragrances does not offer Cash on Delivery (COD).

All orders must be paid for before they can be processed and dispatched.

12. Shipping and Refunds

Shipping and delivery charges are separate from our Refund & Returns Policy.

For information about returns, refunds, damaged items or incorrect orders, please visit the Refund & Returns page on our website.

13. Contact Us

If you have any questions regarding shipping or the delivery of your order, please contact us through the Contact Us page on our website.

T Culture Fragrances
Boksburg, Gauteng
South Africa

We appreciate your support and look forward to delivering your fragrance to you.